What if I try to add a member and it says there is already an account on file?

At times, while adding a new contact to the NextUp system, a message stating there is already an account on file will be triggered. 

This often occurs when a contact does not have the correct organization listed on their account. To be added as a corporate member, the individual must have the exact organization name of the Corporate Partner (or child company) in the company field on their account. Ambassadors are unable to change individual records. Please reach out to the NextUp Member Service Team at [e-mail] for assistance.